Our customer support is unparalleled. We ❤️ our customers and we’ll do anything to help

To get in touch with customer service, you can either message us on Facebook or send an email to support@popsical.com. One of our team members will reply within 3 working days.

Singapore
On-site service is available at Funan Mall Retail Outlet, #04-12 from Monday to Sunday, 10am to 10pm daily.

Malaysia
On-site service is available at Midvalley Mall Retail Outlet, T013-E from Monday to Sunday, 10am to 10pm daily.

Peace of Mind for Your Use-It-Your-Way Karaoke Device

We take pride in providing for our customers and want to ensure that you get the most out of your product and that it meets and exceeds all expectations. As such, we (the fine people over at Popsical) offer a 1-year limited one for one exchange warranty on top of our 30-day customer satisfaction policy.

For more information, visit https://support.popsical.com/

Meet our hassle-free return policy

If you're not happy with your purchase, then you can get in touch with us via hello@popsical.com; we will try our best to help you. We review all queries between 10am -10pm (UTC+8) and you should expect a reply within 24 hours. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original, unopened packaging. Returns are accepted if returned within 30 days of receipt. After sending us an email, please send the purchased item back to our forwarding address using any carrier service of choice which is paid for by yourself.

We do reserve the right not to allow the return of products or refund of any transactions although the conditions above are met. Items that are damaged, marked or altered will not be accepted. Any items returned under these conditions will be sent back to the customer.

Don't settle for basic when you can have premium

By default, all users will be on the Basic tier and can enjoy access to all the songs in our Karaoke library. However, you will be limited to 15 minutes of song play time per day.

The 24-hour pass gives you 24 hours of playtime from the time of subscription.

The Monthly Premium Subscription gives you unlimited access to song playtime.

Popsical’s premium plans go towards supporting the artists that produced this content. For more information on Premium or to subscribe, go to www.popsical.com/premium

One account for unlimited users

Nope, as long as your Popsical device is activated on a Premium account, other users can still pair their mobile devices to your Popsical device and enjoy unlimited play time regardless of whether they are logged in on their own accounts.