help-tv2 – Popsical

Help > Popsical TV 2

What do you need to set up Popsical TV?

  • A Popsical TV device
  • A stable WIFI or ethernet connection
  • A television with HDMI input (Note: Popsical TV does not support 4k resolution, it operates at 1080p or below based on network stability)
  • A microphone receiver and speaker system, amplifier can also be used with Popsical TV
  • A premium account with Popsical
  • Popsical Karaoke app (downloadable from iOS or Android market)

Popsical won't turn on

  • Possible Causes:

 

    • USB-C cable.
    • 3-pin plug adapter has an incompatible voltage.
    • 3-pin plug adapter is not plugged in or the main switch is off.
    • USB-C cable is faulty, non-certified.
    • Popsical is in sleep/off mode.
  • Solutions:

 

    • Check that the USB-C cable is plugged in on both ends.
    • Check that the 3-pin plug adapter voltage is 5V 2A.
    • Check that the 3-pin plug adapter is plugged in and the power is on at your main switch.
    • Ensure that you're using a certified USB-C cable.
    • Press and hold the power button on your remote.

My Device is displaying errors, No internet connection, what do I do?

  • Logout from your Popsical account on TV and re-login:

 

    • Go to the homepage on the TV screen.
    • Press the 3-line button on the Popsical physical remote control to display options.
    • Select 'My Account', and logout. Re-login by selecting your language, WiFi connection, and entering the 6-letter code displayed on the TV screen at app.popsical.com.

Popsical won't connect to WiFi

    • Possible causes:

 

      • Password is incorrect.
      • Signal is too weak/intermittent.
      • Your WiFi network is hidden.
    • Solutions:

 

      • Ensure correct password is typed.
      • Move the Popsical closer to your WiFi router.
      • Plug a USB mouse into your Popsical, click "advanced", open "more options" on the network screen, click "Add Network", enter SSID and password, and press "Connect".

Video and audio continuously buffer and do not play

  • Possible causes:

 

    • Popsical's WiFi connection is unstable.
    • Popsical has disconnected from WiFi.
    • Popsical has crashed.

 

  • Solutions:

 

    • Move Popsical closer to your WiFi router.
    • Press "back" to return to the "main menu", select "settings", "network settings", "forget" and "rejoin" your WiFi network.
    • Restart Popsical by unplugging and replugging the USB-C cable, reconnect to WiFi.
    • For further assistance, contact hello@popsical.com.

TV screen is black, no image, image is frozen

  • TV screen is black, no image, image is frozen

 

    • Possible Causes:

 

      • Loose or faulty HDMI cable.
      • TV is turned off or in the wrong input mode.
      • Popsical has gone into sleep/off mode.
      • Popsical has crashed/frozen.
      • Popsical's WiFi connection is unstable.
    • Solutions:

 

      • Ensure HDMI cable is securely plugged in on both ends and is functional.
      • Ensure TV is on and receiving video input from the correct port.
      • Press and hold the power button on the Popsical remote.
      • Restart Popsical by unplugging and replugging the USB-C cable.
      • Press back to exit the "karaoke screen", from the "main menu" go to "settings", click "network settings", forget and rejoin your WiFi network, and move Popsical closer.

Popsical fails to start, stuck at a blank purple screen, hangs while playing a song

    • Possible Cause: Using a power adapter with less than 2A (Ampere) power output.
    • Solution: Use the standard power adapter provided in your Popsical box.
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