Got questions? We're here to help. If you're still having problems, click here for our support page.

A: The monthly subscription fees allow us to provide you with the best singing experience - and to us, that means a smooth seamless streaming experience that is ad-free, with up-to date engineering fixes to any bugs faced, with constant updates of new original music videos to our library so that you get to sing the latest tracks and chart toppers, as well as constant updates to the Popsical mobile App to ensure a seamless user experience.

Should you find that any of the above is not up to your expectations, kindly do give us a call at +65 6916 1575, or email us at hello@popsical.com, or drop us a message via Popsical Karaoke facebook page and we will do our best to assist. 

Both the basic and premium accounts have full access to Popsical's Karaoke library. The tiers are differentiated by the amount of time you can play the Karaoke songs. The Basic account is limited to 15 minutes of song play time a day. The 24-hour pass gives you 24 hour access from the time of subscription. The Monthly Premium Subscription gives you unlimited access to song play time.

First, check if the Popsical device connected to your TV is logged into a Premium Account. If it isn't, log out of the Basic Account and log into a Premium Account on your Popsical Device. If yes, check that your Wi-Fi network is working so that your account status is linked to your Popsical Device automatically.

Your friends and family with Basic Accounts, can still get access to all our Premium Content, as long as the Popsical they are connected to is logged into a Premium Account. More love for all!

Login to your account from this page and click on the 'Payment portal', then click on the 'cancel this subscription link' at the bottom of the page. Your account will still remain Premium for the duration that you have already paid for. It will revert to a Basic Account after the duration has ended. You will not be refunded after unsubscribing.